It’s not all bad, but it’s not all good

The breakfast options were great, with an omelette chef adding a personal touch. The location is prime, right near attractions and dining options, making it easy to explore the city.

The beds were rather snug, making it difficult for families to sleep comfortably without compromising space. A bit of inconsistency with breakfast details left some confusion upon check-in.

The overall ambiance was heightened by thoughtful touches like a USB port near the bed and gracious staff who anticipated my needs. The hotel’s proximity to vibrant areas was a major plus, allowing for easy exploration.

A sweet stay with a view

I loved the cozy atmosphere and the stunning views of Kumamoto Castle. The staff made me feel incredibly welcome and their attention to detail was remarkable. Proximity to cultural sites and the shopping area was a big plus!

However, the room felt a bit tight for three people and the breakfast could have had more variety. Also, the early dining hours limited our late-night food options.

the room was cramped and adjusting the air conditioning was a nightmare, it was sweltering! the breakfast buffet could’ve had more options, too. Frankly, I expected better treatment. a complimentary drink or a room upgrade would have been nice, but alas, just another mediocre experience I could almost forgive, but just couldn’t.

spacious room with luxurious bathroom. breakfast item replenishment could use improvement.

We had a fantastic time at this hotel! The views from our room were breathtaking, especially of the castle and mountains. The staff was incredibly accommodating, even helping us arrange a private tour. Don't miss the delicious bakery inside the hotel, and the location is perfect for exploring shops and restaurants!

The only downside was the lack of a business center and gym, which would have made our stay even better.

The location was perfect,, right across from the Tsuruya department store and a top-notch grocery store. The staff's hospitality was unmatched. they made me feel at home. Each room had a fancy Nespresso machine that was a delightful perk!

Just a reliable pick for a short staycation in Kumamoto with good price-value balance. Staff took care of our bags right when we arrived. It's worth checking out the local tram for easy access around the city.

My kids wished the room had more space for activities.

would stay there again.

Cozy room with air conditioning, a flat-screen TV, bathrobe, and a private bathroom with a shower. The room also had a safety deposit box, minibar, and electric kettle. Spa facilities included a massage service. Great amenities like slippers, towels, and a wake-up service. Enjoyed our stay and the location was super convenient!

The location was fantastic, right near shopping and a short walk to Kumamoto Castle! The staff were incredibly accommodating, especially A Yamada, who helped us with our flight rebooking. Our room was cozy, very clean, and had a lovely view of the castle.